Our Privacy / Cookie Policy – GDPR update



HRP Trade is committed to safeguarding the privacy of our customers. Outlined in this policy we explain how we will handle your personal data under the new GDPR guidelines.

How We Gather Data

The data we store about your company has been supplied by you or a representative of your company.

It is your responsibility under GDPR guidelines to ensure any data you provide to us about a third party is given with their consent and managed in compliance with the GDPR regulations. This will be most relevant, for example, if you provide your customer’s address and contact details for delivery of goods from us.

What Data We Store

We will store some or all of the following data about you or your company:

  • Company Name
  • Name(s) of Contacts
  • Branch Address
  • Shipping Address(es)
  • Phone Number(s)
  • Email Address
  • Fax Number(s)
  • Order History
  • Any data provided to us for the purpose of setting up and managing your credit account

This data is held within our computer system and any paper copies sent to us are scanned and destroyed. Access to these computer systems is password protected and secured by a number of anti-hacking measures.

If you have a HRP Trade account on our website, some additional data will be stored. This information relates only to past order history and the delivery address if different to your own. No other data is collected by the website. All of this data is stored on our host’s server, which is as secure as our own.

How we use your Data

By supplying your data to us you consent to it being used in the following ways, when appropriate:

  • Provide you with quotations, process your orders, notify you of an order’s status, inform you of any problems with an order and provide updates about your deliveries.
  • Contact you regarding any enquiries you’ve made.
  • Advise you of any relevant changes to our services, products or company.
  • Marketing purposes.
  • The establishment and management of a Credit Account.
  • Contacting you to ensure the data we store about you is up-to-date, accurate and relevant.
  • Maintain records of your order history.

Who we may share your data with

In order for us to provide you with our services, it may be necessary for us to share your data with the following third parties:

  • Our carriage providers including our couriers and Royal Mail, to deliver your order or our printed marketing materials and to provide you with information about your deliveries.
  • Our appointed legal representative should the need arise or to comply with a legal obligation.
  • Our professional advisers if necessary to obtain credit insurance or seek advice.
  • Our payment processing partners to process payments or refunds.

We will only ever provide data about you to a third party where it is absolutely necessary for us to complete a transition raised by you.

Understand your Rights

Under Data Protection Laws you have certain rights regarding the data we may store. Some of these rights have been summarised here but we welcome you to read the relevant guidance from the regulatory authorities for a full explanation of these rights.

How we prepared for the GDPR

We already have a consistent level of data protection and security across our organisation, however it is our aim to be fully compliant with the GDPR and so the following areas have been revised:

Information Audit  - carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed

Policies & Procedures  – reviewed our data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: -

Data Protection  – our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately action and document our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.

Data Retention & Erasure  – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities.

Data Breaches  – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time.

Updates to our policy

  • As our work towards GDPR compliance continues we may update this policy from time to time by publishing a new version of this document to our website.
  • We welcome you to check back to this page occasionally to ensure you are happy with any changes made.

Summary

The above is our summarized Privacy Policy in accordance with Data Protection Laws and the General Data Protection Regulations. For further details please read the relevant laws and guidelines from the regulatory authorities.

Cookie Policy for HRP Trade

This is the Cookie Policy for HRP Trade, accessible from https://www.hrptrade.co.uk/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: enquiries@hrptrade.co.uk